Company

Six lines from you, a real itinerary back

There is no call centre and no sales queue. An enquiry goes to a planner who answers it, and a first draft itinerary with named hotels, drive times and a price comes back within two working days. This page explains what to put in it so the draft is useful.

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Our offices

Hanoi, Vietnam

Everything on this site is planned by people, not by a booking engine, and the quickest route to one of them is the form on this page. It reaches a planner directly rather than a shared inbox that gets triaged in the morning.

Phone and email

We answer email, and we answer it properly. There is no live chat widget on this site and there is not going to be one, because the questions that matter here — whether fourteen days holds two countries, whether your February works for Nepal, what a party of three actually pays — cannot be answered in a chat window by somebody who has not looked at a calendar first. A considered reply the next morning beats an instant one that is wrong.

If you would rather talk, tick the call-back box on the form and give a country code and a window that suits you. A planner will ring inside that window rather than at whatever hour is convenient here.

What to put in a first enquiry

The difference between a first draft that is useful and one that wastes a round of emails is about six lines of information. None of it has to be decided; "do not know" is a genuine answer to most of it and tells us more than a guess.

The month. Not the year and not the season — the month, or two months if you have a choice. Asia does not have a season; it runs about six of them at once, and the month is what decides which half of the continent is even on the table. If your dates are fixed, say so in the same line and let when to go choose the country for you.
The nights you actually have on the ground. Subtract the long-haul flights first. Most of Asia costs a day out and a day back from Europe or the American east coast, so a fourteen-day holiday is an eleven-day journey, and planning it as fourteen is the single most common way a trip ends up exhausting. The arithmetic is on how many days.
Party size, and ages if anyone is under sixteen or over seventy-five. Ages change the route rather than the tone of it: drive lengths, altitude, how many temples fit in a morning, whether a 05:00 start is a good idea. Two travellers is our minimum and eight the practical maximum.
The countries, or an honest admission that you have no idea. Both are fine. "Japan, and we cannot agree on the second country" is a useful enquiry. So is "two weeks in February, four adults, tell us where". If you have four journeys shortlisted and cannot choose, send all four.
A budget band, per person per day, land only. This is the line people leave out, and leaving it out costs you a week. Our journeys run USD 190 to 650 per person per day depending almost entirely on the country, and knowing your band lets a planner put you in a route that reaches it rather than one that reads well and then disappoints. The bands and what sits inside them are on prices.
Anything fixed at either end. A flight already booked, a wedding in Singapore on the ninth, a return to work on a Monday, a cruise you are joining, an anniversary falling mid-trip. Fixed points are the skeleton a route hangs from and finding one out late means redrawing the whole thing.

Two optional lines that consistently improve a first draft: one thing you refuse to miss, and one thing you have already decided you do not want. The second is often more useful than the first.

What happens next, and when

The sequence below is what we hold ourselves to. If any step slips, you will hear why before the deadline rather than after it.

When	What happens
Same working day, usually	A planner reads the enquiry. If something load-bearing is missing — nights on the ground, children's ages, whether the dates move — one email comes back asking for it, and only for it.
Within two working days	A first draft itinerary: day by day, hotels named as actual properties, drive times, what is included and what is not, and a price for your party size. Not a brochure, and not a request to get on a call before you may see a number.
Rounds two and three, a day each	Revisions. Most journeys lose a city and gain a night somewhere. Revisions are free and unlimited, and nothing is reserved in your name during them.
When you say yes	A 30% deposit confirms the journey and we book hotels and internal flights. The balance falls due no later than 45 days before arrival, and the cancellation scale is in the same document.
Two to six weeks, typically	From first email to deposit, for most travellers. The time goes on your thinking, not on our drafting.

The full sequence, including what we need from you at each stage and what happens when plans change after a deposit, is on how to book. If the journey you want is nearly one of ours but the shape is wrong, that is the normal way these are sold rather than a special request: tailor-made says what we will redraw and what we will not.

Time zones, and when you will actually hear back

Our working day runs on Indochina Time, UTC+7. That is seven hours ahead of London in winter and six in British summer time, twelve ahead of New York in winter, and three behind Sydney. In practice it means an enquiry sent from Europe in the evening is read the following morning here and answered before your lunch; one sent from the American west coast in the afternoon is read overnight and answered while you sleep.

Weekends are slower. An enquiry that lands on a Saturday gets its first proper answer on Monday, and the two-working-day promise starts from Monday morning rather than from the moment you pressed send. Nobody is going to pretend otherwise in order to look responsive.

If you are already travelling with us

Every journey carries a phone number that is answered at night, in the country you are in and the time zone you are in. It is in your final documents, not on this page, because it goes to the person on duty for your journey rather than to a general line.

That number is for the trip itself: a delayed flight, a hotel that has got something wrong, a day that needs rearranging at seven in the morning. Anything about a future journey, or about money, comes back to your planner by email so that it is written down.

Before you write, two pages that might answer it faster

Some questions have a page rather than an answer, and reading it will get you further in ten minutes than an exchange of emails will in two days.

Entry rules, fees and filing windows for United States, United Kingdom, European Union and Australian passports, country by country, as at September 2026 — including Thailand's visa exemption dropping from 60 days to 30 on 15 September 2026: visas and entry.
Which legs of a multi-country route join cleanly and which force a backtrack, including the Thailand–Cambodia land border that has been shut since mid-2025: multi-country routing.
What a private day costs in each country before any margin, and how a quote twenty-five per cent below ours is usually built: prices.
Who plans these journeys, and the four kinds of travel we are not good at, written before you spend a fortnight finding out: about us.

Send the month, the nights and the party size

Three lines is enough to begin with; the other three make the first draft sharper. A planner reads it rather than a form-handler, and an itinerary with named hotels and a real price comes back within two working days. Nothing is held and nothing is owed until you decide it is right.

Start the conversation

Common questions

Questions travellers ask most

Do I have to give a budget?

No, but withholding it costs you time rather than money. A planner who does not know your band has to guess, and a guess produces a draft that is either above what you meant to spend or below what you would have enjoyed.

A band is enough — "USD 250 to 350 a day, land only" — and it is not a negotiating position. The four country tiers are printed on prices precisely so that you can work out your own band before you tell us anything.

Will someone call me before sending a price?

Not unless you ask. The draft itinerary and the price arrive by email first, so you can read them, compare them against whatever else is open on your screen, and decide in your own time.

If you would rather talk it through, tick the call-back box on the form and give a window with a country code. A planner rings inside that window.

How quickly can you handle a departure inside three weeks?

We can usually still build something good, and the draft comes back on the same two-working-day clock. What changes is the hotel list: at short notice the named properties start becoming whatever is left, which is the exact thing the rest of this site exists to avoid.

For December to March, and for Japan in blossom or autumn weeks, four to six months ahead is the honest answer. Those are the weeks when the rooms worth having go first.

What do you do with what I send you?

It goes to a planner and into the file for your journey. It is not sold, not passed to a third-party marketing service, and not used to add you to a mailing list you did not ask for.

Enquiry records are kept for 36 months so that a conversation picked up a year later still makes sense, and are then deleted. The full position is in the privacy policy linked in the footer of every page.